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Netsuite Support Gone Poor?

edited Dec 3, 2019 3:04PM in General 2 comments

Folks,

Is it me or is there a quota that support must hit with regards to the number of automated responses I get. Everytime I send a ticket I receive:

Hello X,

Please be reminded that NetSuite Support has made significant improvements to all of our Support offerings. Self Service allows you to take advantage of our online tools 24 hours a day / 7 days a week. You may choose from: User Guides, Help, Glossary, Tips, NetSuite User Group, Free Training Clinics and more.

If you are experiencing a Defect or if you would like to file an Enhancement Request you can do so by navigating to Support > Customer Service > Contact Support Online. Support will file the Defect or Enhancement Request on your behalf. In an effort to ensure a prompt accurate response we have closed this dated case. If you would like this case addressed please resubmit and we will handle it as soon as possible. If your Self Service Case is in regards to a How To question please check with any of the following Self Service tools: Online Help

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