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TAPI inserting 1 for all calls...

edited Dec 3, 2019 3:03PM in General 6 comments

I tried to integrate NS with our Avaya phone system and I'm running to a problem where it inserts a 1 in front of all numbers.  Support is looking into the issue but they think it is my Avaya system.  I've contacted them but I still think it is a NS issue.  Has anyone had this issue?

The reasonsI think this is a NS issue is when I dial via NS it tries to dial 1 then the number AND When I insert 9 as a prefix in the preferences (which I have to do), it dials 9 then 1 then the number.

I wouldn't think the Avaya system would recieve a 9 from NS then insert a 1 then receive the number from NS.  The Avaya system doesn't know if something is LD or not.  The Avaya system does not insert a 1 when I manually dial a local or LD from the keypad.

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