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Order came through without payment info

edited Dec 3, 2019 2:55PM in General 17 comments

Just filed case # 1255605, Order came through without payment info


While checking the latest orders that came through our website, I realized one had come through without payment of any kind.

I checked the credit card processor, and there is not record of a payment authorization, OR a decline.

I contacted the customer, he said he received a Decline message.

Our Orders are not supposed to come through NetSuite if declined.

We tested our website, and could not proceed if payment was not entered.

NetSuite, can you take a look please?

Thank you!

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