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"S1", "S2", what do these defects mean?

edited Dec 3, 2019 2:54PM in General 8 comments

Can anyone explain the naming scheme of Netsuite's defects?  We've had things prioritized as an S2 before which seems to indicate that it's a priority.  However we've had a defect prioritized as an S2 that has made no progress in over 4 months.  And now we have an S2 defect which I reported a week ago, and it took 5 days for support to ask me for specific info for their developers --- info which I had already provided when I opened the ticket.  Just trying to wrap my head around how Netsuite prioritizes things, and if those labels they

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