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Tracking number no longer linked

edited Dec 3, 2019 2:52PM in General 13 comments

We can no longer click on the shipment tracking number on a sales order to track the shipment.  I received the following message from NetSuite Support:

"During the upgrade to 2011.2, it has been rolled out that tracking numbers on sales orders not using real time rates and if a tracking number is not generated in NetSuite then it will not be a link anymore on the sales order.

I will just attach your case to the Enhancement requesting to have this feature again."

I can not understand why such a feature would be discontinued in an upgrade. I thought upgrades were to make the product better.... no??

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