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Error occured during checkout

edited Dec 3, 2019 2:46PM in General 3 comments

I am the admin for two Netsuite accounts.

I started receiving emails for "An error occurred during checkout" tonight on one of the accounts.

I have tried placing orders in the web stores of both accounts and the server is timing out, which is causing the errors.

First, I want this fixed.

Second, I want to know why I have not been receiving any of these emails for the second account? We received an email from a customer at 7:00 PM EST that they could not submit an order. I never received any error emails for that account.

Is anyone else getting these errors?

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