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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

EU2 - zero results for any search in help area

edited Dec 3, 2019 2:42PM in General 3 comments

Our account is in the EU data center. Clicking on help loads https://system.eu2.netsuite.com/app/help/helpcenter.nl URLs. These work OK with contextual links from within Netsuite, but the search box at the top of the page returns zero results for ANY keyword.

I know about SuiteAnswers which is useful for a lot of things, but if you want to just see if a given feature exists in Netsuite, searching help is much more useful.

I did try and log this as a case, but there's no Product Area option for help in the case submission area!

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