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Security Questions not working - how to have another asked

edited Dec 3, 2019 2:42PM in General 4 comments

This morning NetSuite 'decided' to ask me one of my security questions when I logged in as the only administrator for my account.  It asked a simple question that I know the answer to and have used it successfully before. However NetSuite won't accept that answer and won't let me into my account.

I've tried a few different browsers, and different computers: all are asked the same question that there is only one answer to:  I have it written down and it won't accept the only one right answer. (I even put the answers to the other two questions just in case it got them mixed up.

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