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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Web Service Integration Issues
Is anyone else experiencing issues using the web service integration in there production environment? We are experiencing several errors that are failing to update/create/add records to NetSuite. This is an example error that we keep receiving. We also upgraded our applications and integration to TLS 1.2 already.
UNEXPECTED_ERROR An unexpected error occurred. Error ID: jfdwpj4i1wdo8d2pkkdt3
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