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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Suiteanswer issue in EU?

edited Dec 3, 2019 2:41PM in General 16 comments

Anyone else getting issues staying logged into Suiteanswers from within the EU?

For the last few days, I'm regularly finding that when I view an article level page, I keep getting an alert "Help is unavailable because your connection has timed out. Please log in to the application and open the help window again" and the page repeatedly refreshing.

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