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saving a new report snapshot

edited Jan 3, 2020 12:36AM in Search / Reporting 3 comments

I have made a custom report for open Cases and I am having trouble saving the snapshot.  I made the report, then clicked the "save and create snapshot" button.  I filled out/checked all relevant items, and clicked save.  I get a message that says that "this record already exists".  This is a new report, so how can it already exist?  Because I am getting this message, my snapshot is not getting saved.  Any ideas on how to fix this would be greatly appreciated.

Regards,

Greg

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