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Accessing case last Message data via a saved search

edited Jan 3, 2020 12:28AM in Search / Reporting 4 comments

Hi All,

I have created a saved search based on Case and I wanted to get last interaction Date/time and its message body in to search colomns. So I used 'Last Msg. Date' field.
But when I double check with actual data (Interaction--> Messages) it doesn't always provide me the correct last msg date. Can somebody please explain me the reason for that?
And also I need to get the Last Msg. body too. I tried matching Last Msg. Date with system notes data, but no luck. Any idea?

Thanks

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