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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Saved Search for case system notes criteria to exclude cases
I have a case search and I need to exclude cases where the priority has changed. So, I am trying to use a case statement but what I have is not weeding out those cases.
Formula(text) case when {systemnotes.field} = 'Priority' then 1 else 0 end
description is 0
It turns out that Priority isn't listed in the system notes unless it has been changed so I should be able to get this to work.
Any ideas?
0