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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Setting Case Closed Date

edited Dec 2, 2019 3:02PM in SuiteCloud / Customization 1 comment

I am loading a large quantity of Support Cases from an old system for an implementation.  I am able to set dates and times for almost every aspect of the case, from start data/time to messages in and out date/time, etc, The only date I seem to be unable to influence is the case closed date/time.  It seems to always default to the current date/time. I have tried at create, with updates, or with an upsert. Nothing seems to do it.

Anyone had any success there?

Thanks
-David

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