Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Caller ID integration with Netsuite to lookup Customer Records
I found an old thread about this from 2007, so I am starting a new one in hopes to get updated information/solutions.
Here is the original thread:
https://usergroup.netsuite.com/users/forum/platform-areas/web-services-suitetalk/7097-caller-id-integration-with-netsuite-to-lookup-user-account
We would like to get our inbound Customer calls to open their Customer Record in a new browser window or tab. The ability to click a phone number on their customer record or a sales order screen to make an outbound call would be useful as well, but not totally necessary.
We would like to avoid the need to switch our VOIP provider, as we only have about five or so customer service reps across two companies that need this.
0