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Customer stuck at checkout

edited Nov 27, 2006 11:41AM in Web Site / E-Commerce 17 comments

I just got a phone call from a new customer who indicated that after adding items to their shopping cart, and going to check out, they got stuck.  They had put in their customer information and were at the screen with the password and hint fields.  But the continue button wouldn't let them progress any further & they saw a javascript 'error occurred on page' message in their browser.

As our cart is pretty minimal, we don't have any customizations that would be causing this.  Anyone else hearing of such problems from customers?
-Stephan

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