megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Shopping cart recovery strategy

edited Dec 2, 2008 4:23PM in Web Site / E-Commerce 4 comments

Hi everybody,

I'd like to create an automatic system to recover some of our abandoned shopping carts.  This should be do-able with a saved search alert directed at customers that abandon their carts during checkout. 

A simple email, pehaps with a questionaire would go a long way to winning some customers back right away and help us understand what we can improve in the long run.

Can anyone come up with the criteria for a search that would work?  I'm having trouble finding something that will select customers that have bailed during checkout.

Edit:  Our abandoned cart % for November so far is 33.63% and abandoned checkout is 5.06%

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders