Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Gift Certificates
What I'm trying to do is create GC's for a promotional giveaway.
If I understand this correctly, a GC cannot be generated without creating a Sales Order. So first, this inflates my Sales Order numbers - I assume when someone uses the GC it creates another Sales Order, so "2" Sales Orders were actually entered when only one product order was really ordered. This is sorta no big deal, but will through my chart/stats off permanently.
It looks like the only way to do this is to charge the GC to our company credit card, and then I'll go in the back end thru PayflowPro and void the transaction (so we're not paying fees). I don't want to inflate both my sales and cost figures.
0