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Unable to checkout?

edited Dec 7, 2009 4:26PM in Web Site / E-Commerce 13 comments

Hey guys,

I have our webite setup to Disallow backorder but display out of stock message. Which is the behaviour we want.

The problem is this:
[LIST]
[*]Item X has 10 in stock
[*]Customer orders 100
[/LIST]
Netsuite allows customer to checkout, enter CC details, shipping, etc... then it tells the customer:

Unable to Check Out
We are unable to place this order because one or more items in your order is not available in sufficient quantity. Please go back and reduce your order

But it doesnt even give a hint of what item that could possibly be. Our average lines per order are circa 20 with many going far beyond that. We obviously do not want our customers playing guessing games, so how does this get fixed?

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