megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
Don't miss out on our Pop Quiz! You only have until tomorrow, March 17, 2026, 2:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Unable to checkout?

edited Dec 7, 2009 4:26PM in Web Site / E-Commerce 13 comments

Hey guys,

I have our webite setup to Disallow backorder but display out of stock message. Which is the behaviour we want.

The problem is this:
[LIST]
[*]Item X has 10 in stock
[*]Customer orders 100
[/LIST]
Netsuite allows customer to checkout, enter CC details, shipping, etc... then it tells the customer:

Unable to Check Out
We are unable to place this order because one or more items in your order is not available in sufficient quantity. Please go back and reduce your order

But it doesnt even give a hint of what item that could possibly be. Our average lines per order are circa 20 with many going far beyond that. We obviously do not want our customers playing guessing games, so how does this get fixed?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders