Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
How are people handling Google Checkout Declines
We just implemented Google Checkout last week, and I got my first decline yesterday. I'm not quite understanding how it should be handled in NS.
Unlike a failed CC or PayPal charge it goes ahead and creates a Sales Order. When I dig into the Billing tab I see the "Google Order Financial State" is "Payment_Declined".
Looking at the NS help documents I see: "If Google declines the charge request, the order can remain in the Reviewing state for 72 hours, or until the shopper changes his payment information so Google Checkout can successfully charge the order."
In Google checkout though, it says they will hold this open for 7 days to give the buyer the chance to correct his CC info.
0