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Your Amazon.com selling privileges have been removed

edited Mar 25, 2013 12:45PM in Web Site / E-Commerce 1 comment

Does anyone have experience with this issue we have with Amazon: "Your Amazon.com selling privileges have been removed"

Amazon emailed us the following.  Does anyone know how to successfully appeal?

Hello from Amazon.

We are writing to let you know we have removed your selling privileges and placed a temporary hold on any funds in your seller account.

We took this action because your order defect rate (ODR) does not meet Amazon’s performance target of less than 1%. The ODR metric is based on A-to-z Guarantee claims, negative feedback, and chargebacks.

Your performance metrics and previous notifications are available in the Customer Metrics section of your seller account (

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