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Online updates resetting customer status to Lead

edited Nov 19, 2014 2:53PM in Web Site / E-Commerce 2 comments

We are using site builder, and I am having a problem.  When a customer goes in and makes any kind of update to their info online, it resets them to a lead in the back end, the only real problem that I have with that is that it resets their shipping method to none. 

Any suggestions how to stop this from happening?

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