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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Refunding a Line Item when Sale has been Billed...

edited Nov 22, 2019 10:31AM in CRM 1 comment

I'm wondering the best practice way to modify a sales order (and credit for the removed items)

I find that i'm able to refund from within a cash sale, but it doesn't remove the items from the order.... Although this may be because in this case I entered the QTY of a line item...

Any help would be great

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