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Hello Community! Josh Maxwell, a User Experience Researcher for NetSuite Foundation has fun a question for you. Imagine for a moment that NetSuite had an assistant like Alexa or Siri. What would you ask of your NetSuite assistant? Use this survey link to share your top questions to the assistant.

Here are some examples to get your creative juices flowing.

"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"

How to capture questions in a customer form?

edited Nov 22, 2019 6:16PM in CRM 16 comments

We have a 'contact us' form where potential customers can ask questions. It has standard fields like name, company name, email address, etc. that map very nicely to NetSuite fields. I'm struggling with how to handle the question field. The closest thing to map it to is the comments field, but this doesn't match the architecture of what we're trying to achieve. A single potential customer could ask multiple questions on different occasions, so mapping them all to a single field won't work.

Can I have the question field go to a NetSuite case or a NetSuite message, or is there a better way to achieve what I'm after?

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