Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Review our AI Community Guidelines before posting AI-generated or AI-assisted content. Verify accuracy and include the appropriate AI disclaimer.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Ready for Next starts at SuiteWorld
SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.
Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.
Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Questions on Mail Merge and Email Templates
I've been playing around with Mail Merge in our sandbox account and have a few questions.
1 - Once I set up an email template, which email address does it use to send out the email - the customer email address or the contact email address (it seems to be the customer email address on the header of the customer record, but I'd like to confirm)?
2 - I've set up customer groups and it seems like some of the customers do not show up on the group when I go to do the bulk merge even though they have customer email addresses - why would this be (one possibility seems to be that it ignores customers that have duplicate = yes on the customer listing)?
0