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Unwanted refund affects on inventory level: please vote for this enhancement

edited Oct 5, 2011 2:13PM in Accounting / ERP 19 comments

When you make a refund to a "cash sale" then NS adds the items you have refunded for back into the inventory.  There is no way to stop this.

Problem

1) we refund sometimes [suspected frauds & cancelations] before we even pick and pack. 

2) goods get lost in shipping and have to be refunded without returning goods.

In both cases we need to refund without adding to stock.  This means companies are required to create a return authorisation, recieve it and then refund for every single non-shipment, lost shipment

There is an enhancement request for this please vote for it: Enhancement 137703

Phil

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