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Shipping claim best practice

edited Aug 28, 2008 2:19PM in Accounting / ERP 2 comments

What is the best way to reflect a shipping claim in Netsuite? My customer's credit card was charged on an invoice  that UPS lost. I filed a claim and now got the money from UPS. My customer wanted me to issue a credit for future order instead of a charge back to his cc.

I wanted to book the claim check to Insurance coverage due to loss (income acct) and then issue a credit memo to the customer using the same code (I have to set up this item up in the Credit memo screen).

Do I need to do something about the original invoice? or adjust inventory?

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