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99999-Uncategorized Expense or Income

edited Sep 30, 2008 4:17PM in Accounting / ERP 1 comment

Hello,

In early August, we were trying to reconcile our credit card transactions.  Something went wrong because we suddenly had duplicate entries for majority of our transactions.  And a new vendor entries associated with these transactions got created as well.

Looking deeper, we found that these duplicate transactions were attached to either 99999-Uncategorized Expense or 99999-Uncategorized Income.  We did not create these accounts.  Are these default accounts ?

We asked NS to help us delete these transactions thru the backend, as these can be done via a SINGLE SQL statement.  In fact I gave them the specific criteria to make their job easier.  Their reply was for us to delete the transactions one by one.  Any ideas why they refuse to do this the intelligent way ?  The case is still open at this time.

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