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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Refunds - why did you break them - beware peoples!
Scenario:
We need to refund something for a customer. The have paid by credit card on a cash sale. For whatever reason, we refund to cash instead of card. This worked without a hitch, pre-upgrade.
Now, even though we select "Cash" as the payment method, it will still refund the card. Unless, that it, you delete the card info out of the fields below.
Everyone: please be aware of this and make sure you aren't double-refunding if you find yourself in this situation.
Netsuite: Please put it back how it was. The really dangerous part is it doesn't even take you to the "Please Confirm Credit Card Charge" page - it just goes ahead and processes it anyway.
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