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Reopening a cancelled order?

edited Dec 4, 2013 5:17PM in Accounting / ERP 5 comments

Does anyone know how to "uncancel" or reopen a sales order that has been cancelled?  We have a web order that got accidentally cancelled and can't get a hold of the customer to get their charge info to rebuild it as a new order. 

It doesn't work as straight forward as reopening a closed order - where you can go into the line items and open them back up individually, reopening the order.  We tried this - but when you save, the new setting on the line item doesn't stick and it reverts to "closed".

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