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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

Customer Used Wrong Credit Card....

edited Aug 11, 2014 6:04AM in Accounting / ERP 2 comments

One of our customers used her personal credit card to place an order. We shipped the order and billed it out as a cash sale. Two weeks later she called and said she wants to use a different credit card - her company card. Does anyone have a procedure they use for handling such a situation? All we want to do is refund her original card and process the payment for the new card - all in NetSuite.

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