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Support case import sends out notifications on old cases

edited Dec 3, 2019 1:13PM in Account Administration 8 comments

CSV import of support cases follows the notifications preferences. In our instance, we notify the email address on the case when the case is "created," and an "assignment notification" is sent to the support rep. Sounds good except I believe the target audience for this new feature has historical data from other systems.

We have 40k cases starting in 2001 to bring in from a SalesForce instance of a company we acquired. Worst scenario is 80k emails sent out: 1 to the customer, 1 to the assigned rep. Now that I think about the way I'm planning to handle reps who no longer are around (assigning their cases to the head of support), the worst scenario is a practical reality.

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