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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Support case automation
Hi,
I am attempting to automate the creation of a new support case when a sales order is approved. I am able to do all of this but am not sure how to do the following.
I would like to send a 'welcome' mail to the customer requesting some information from them. i would like them to be able to reply to the mail and have it logged against the support case but i am unsure how to send the mail using the correct 'reply to address' which looks something like this - cases.601905.5076_incoming_6875.fa1a5a70b8@cases.netsuite.com
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