Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Which Event Type should be used for when a case is updated by E-mail
Hello,
I'm somewhat new to SuiteScript but I'm pretty familiar with coding. I don't believe I have any scripting errors here, but I can't figure out which "Event Type" to use in my script deployment to get it to run when a case is updated via client e-mail. My code is below:
function onCaseUpdate()
{
var record = nlapiGetNewRecord();
var status = record.getFieldValue('status');
if((status == "7") || (status == "6")){
record.setFieldValue('status', 4);
}
return;
}
Currently I have this deployed as:
Applies To: Case
Deployed: Yes
Status: Released
Event Type: Email
This deployment does absolutely nothing. If I set the Event Type to "Edit" then the script runs when editing/saving a case; however, none of the Event Types I've tried cause the script to execute when a client updates the case via e-mail (ie. replies to an e-mail that was generated by the case).