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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
How to force an update email
I have written a script which takes an inbound email, extracts text from it, searches for an existing case for the customer and adds a new outbound message to the call. This is all working.
However, I need to force the system to then send an update email to the assigned engineer, as it currently doesn't. (It does if I manually add a message to the case, but not if I add a message via Script).
Is there a command to force the system to send an update when the case is updated via script?
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