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Extremely long scheduled script time, starting today

edited Dec 2, 2019 5:45PM in SuiteCloud / Customization 2 comments

I have a scheduled script that finds text files in the File Cabinet, and creates transactions based off the data.  This script has been running for years successfully, with text files from 1k to 10k.  historically the processing time is about 5-10 minutes for a 10k file.

Today, two different files (one 8k, one 9k) have crashed the script, taking over 1 hour to process.  The dreaded SSS_TIME_LIMIT_EXCEEDED error.  Anyone else having issues like this, which is most likely related to an Thursday night update?

And as a side note, when I inevitably have to start a case with NetSuite support, does anyone have advice on how to cut through support's primary defense of dragging their feet, asking dumb questions, trying to schedule phone calls and webex to verify the info that I just gave them?

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