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Case Form -vs- Custom Records

edited Dec 3, 2019 9:10AM in SuiteCloud / Customization 2 comments

Hi All,

   What are the pros and cons to using Custom Records -vs- Standard Case forms? We are a call center that serves multiple clients which I need to keep relatively separate. I feel that using custom records are a great way to do that. I am wondering if I am going to run into any earth shattering bad news due to using the custom records -vs- a standard custom case form? Any thoughts are greatly appreciated!

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