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Saved Search: Case with last message

edited Jan 3, 2020 1:22AM in Search / Reporting 7 comments

I have created a saved search with a customized email:

A case has been created or updated.    Company: {company}  Contact: {contact}  Subject: {title}  Priority: {priority}  Creation Date: {createddate}  Case Status: {status}  Assigned to: {assigned}    Message Details:  {messages.message}    Click here to: <a href="https://system.netsuite.com/app/crm/support/supportcase.nl?id={internalid}">VIEW</a> | <a href="https://system.netsuite.com/app/crm/support/supportcase.nl?id={internalid}&e=T">EDIT</a> | <a href="https://system.netsuite.com/app/crm/support/supportcase.nl?id=

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