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Saved Search Email Alert sends Duplicate Emails

edited Jan 3, 2020 1:09AM in Search / Reporting 28 comments

I have a very simple saved search:

Record: Case
Criteria: None
Email - Recipients Form Results - Recipient Field: Assigned to
Send Alerts When Records are Created/Updated: Checked
Send on Update: Checked
Show Recent Changes: Checked
Updated Fields - Field: Assigned
When Old Value is...: Blank
When New Value is...: Me

If I go to a case and assign it to someone else and then assign it to me I get two emails sent to me.

I have tried every setting on the search I can think of and I keep getting two emails. Anyone else have this problem and/or know how to fix it?

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