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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Saved Search to Calculate Time to Between Case Statuses
I am looking for a way to calculate the time between two custom Case Statuses we use 'Awaiting Discovery' and 'Ready for Approval'.
casestatus.nl?id = 10 (Awaiting Discovery)
casestatus.nl?id = 14 (Ready for Approval)
I see Netsuite has standard Closed Case Analysis reports but I need to be able to measure the time it takes for an escalated support team to process their part of the customer request which happens BEFORE the case is CLOSED.
Search criteria:
System Notes: Field is Status
System Notes: New Value is Ready for Approval
System Notes: Type is Change
System Notes: Date is within last business week
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