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Summary Criteria to pull a list of customers without an item

edited Jan 3, 2020 1:00AM in Search / Reporting 2 comments

I can't for the life of me get this search to work correctly. I am trying to pull a list of customers that do not have a particular item. Using a Summary Criteria I this is my latest:
 
    
   
   
  
  
   
   
  
  
   
   
  
  
   
   
  
  

summary typeMaximum
FieldFormula (text)
Formulacase when {custrecord_ci_bill_to_customer.custrecord_ci_item} is 'Mid-Market : American Contractor : AC Service Management/Work Orders' then 1 else 0 end
Description 0


I am still pulling in customers with that item.

Anyone see anything glaring. I have used the same type of criteria many times before.

Feels like something has changed and now it is almost impossible to pull lists of things where a condition is not found.

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