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WEIRD ISSUE with Saved Searches

edited Jan 3, 2020 12:59AM in Search / Reporting 10 comments

So what I have is a search (Customer search)  that has 2 field in the Criteria  (Inactive and status), and just a few standard field in the Results field, when I run this search I get 52,000 results that is what I expect...  Now if I add a formula "Case when {purchaseditem.parent}= 'Software' Then 'AD'  end" the total is reduced to 17,000. 

Can anyone explain what is happening here?  Is this normal?  Why would a formula field in the Results reduce the total records reported?  Is there something wrong in my formula that is causing this issue?

Thanks for any Help.

Tom

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