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Unsubscribe Footer Misleading

edited Nov 22, 2019 4:55PM in CRM 8 comments

We're having problems with the uncustomizable footer of campaigns. The message reads:

You are subscribed as <customer@domain.com>. Click here to manage your email subscription preferences.
Click here or reply to this email with 'unsubscribe' in the subject to unsubscribe from this list or if you feel you have received this message in error."

This is the issue:
1. Clicking one of the "here" links correctly takes them to the subscription center and sets them to confirmed opt-out or allows them to do so. However, replying to the message with "Unsubscribe" in the subject does nothing but reply to the email address set as the reply to for the campaign, right?

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