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Refunding Credit Cards through NS

edited Nov 28, 2019 10:58AM in Accounting / ERP 12 comments

When I try to refund a credit card I get the following error message:

Reason: Failed merchant rule check

Since the credit card has not been billed, you may want to verify the credit card information and try again. Sometimes the problem is temporary in nature and a second try will work.

It is also possible that the issuing bank of the credit card rejected the transaction. If you think that may be a possibility, please contact the bank.

You may want to contact your merchant account provider. It is possible there is a problem with your merchant account setup. If your provider is Innovative Merchant Solutions, they can be reached at 800-397-0707 or at

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