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June 10, 2026 | Question of the Week
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Card Authorizations with incorrect card type

edited Nov 28, 2019 10:57AM in Accounting / ERP 11 comments

Why does NetSuite allow transactions to go through when the payment method (credit card type) doesn't match the actual card being used?  We have some customers that that just don't change this when ordering online and employees that sometimes forget to change it.  I think it defaults to AMEX because it is an alphabetical list.  This causes problems reconciling daily deposits of card settlements because AMEX is one deposit and Visa/MC is another.  I will think a transaction should be in the AMEX deposit when it is really a Visa or MC used.

Any chance this is being worked on?  It would be helpful if NetSuite would generate an error message when the payment method selected doesn't match the card number on the order.  Force users to correct this before it will save/submit an order.

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