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Credit Card Number is Not Valid

edited Nov 28, 2019 10:57AM in Accounting / ERP 2 comments

I am guessing that 3-5 times in the last month, customers have provided credit card numbers over the phone where NetSuite reports "Credit card number is not valid. Please check that all digits were entered correctly."

This does not include any customers who might experience this over the web store.

I am guessing that this is a relatively new card or card issuer.

Has anyone else experienced this issue?

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