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Case Notification Updates because of BotNet?

edited Dec 3, 2019 2:44PM in General 1 comment

We have a transaction (case) that we opened (and closed) for a specific customer and now it appears that SPAMMERS are sending their spam emails thru using this "created case" that we did in Netsuite.  All emails are sent from Netsuite so I know this is not on our end.  Does anyone know how I can resolve this?  I have attached the email 'updates' I get on the case which shows the spam email going out from the 'case'.  Sorry - I am confused on how to address this.  I zipped the email (Outlook) file so I could upload it.

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