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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Upgrading to SCA 2019.1 gotchas
We recently attempted to upgrade from 2018.1 to 2018.2 and discovered a number of fairly major bugs that were in the SCA source code. Specifically, GTM stopped tracking conversions and facet pages stopped handling query strings properly so any facet page with a query string returned a 404 error. This broke Facet Filters, Bronto emails, Google Ads... virtually any link to a facet page from an external source as well as some internal links. We worked with support for a bit to get these fixed but were told that these types of issues aren't fixed in the bundle (they will
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