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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Is there an easy way to copy a specific email (employee) on all case correspondence? Don't really

edited Jan 16, 2020 4:17PM in Ask A Guru 1 comment

Our customer support manager would like to be copied on all case correspondence.   We originallly had him as blind copied on everything in netsuite (setup/company/email preferences) but we don't want / need him to get everything as this does.  

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